Service Order Module

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Our Service Order Module was designed from the ground up to be a flexible, table-driven solution for any organization, particularly Utilities, requiring a feature-rich service order system.

  • Service Order types define how Customer and Service Address information are managed
  • Job Types define how the status and actions of the job are managed
  • Status codes defined by Order Type
  • Actions and sequence defined by Job Type
  • Multiple Jobs per Service Order
  • Typical Operations / Labor can be defined and sequenced by Job Type – override possible at reporting time
  • Typical Materials can be defined and sequenced by Job Type – override possible at reporting time
  • Typical Miscellaneous Costs can be defined by Job Type – override possible at reporting time
  • Questionnaire by Job Type for predefined questions to ask pre-work or post-work
  • Default Job for rules if Operations, Materials etc. are similar per Job.
  • Flexible query tool with filters on Order Type, Job Code, Status, Order number range, Service Address, Customer details and various date ranges
  • Quick Entry for small maintenance jobs or Status/Action entry for long term jobs where reporting is done by different individuals or groups
  • Integration with Inventory and Utility Costs
  • Security by Status and Action

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